Oct 15, 2025 | Customer Voice, Dynamics 365 CRM QuickTips
Sending a customer survey is easy—but what you do with the responses is what really matters. With Customer Voice survey automation in Dynamics 365, you can turn feedback into action through automatic follow-ups, real-time alerts, and data-driven insights. To learn...
Jun 10, 2025 | Customer Voice, Dynamics 365 CRM QuickTips, Microsoft Dynamics 365, Power Platform
Looking to improve customer satisfaction, gather feedback, or streamline communication? A Customer Voice survey in Dynamics 365 helps you do all of that and more. As Microsoft’s modern feedback management tool, it allows you to quickly create, distribute, and automate...
Oct 31, 2024 | Customer Voice, Microsoft Dynamics 365
The 2024 Release Wave 2 for Dynamics 365 Customer Service introduces several key updates designed to improve both agent efficiency and customer experience. These updates focus on streamlining workflows, enhancing communication, and leveraging AI-driven insights to...
Feb 10, 2024 | Customer Voice, Microsoft Dynamics 365
This article was originally published in 2021, but has been updated with the most current information. In the bustling digital landscape of modern business, maintaining open lines of communication with customers is paramount. One highly effective way to achieve this...
