Jun 10, 2025 | Customer Voice, Dynamics 365 CRM QuickTips, Microsoft Dynamics 365, Power Platform
Looking to improve customer satisfaction, gather feedback, or streamline communication? A Customer Voice survey in Dynamics 365 helps you do all of that and more. As Microsoft’s modern feedback management tool, it allows you to quickly create, distribute, and automate...
Oct 31, 2024 | Customer Voice, Microsoft Dynamics 365
The 2024 Release Wave 2 for Dynamics 365 Customer Service introduces several key updates designed to improve both agent efficiency and customer experience. These updates focus on streamlining workflows, enhancing communication, and leveraging AI-driven insights to...
Feb 10, 2024 | Customer Voice, Microsoft Dynamics 365
This article was originally published in 2021, but has been updated with the most current information. In the bustling digital landscape of modern business, maintaining open lines of communication with customers is paramount. One highly effective way to achieve this...
Apr 6, 2022 | Customer Voice, Dataverse, Microsoft Office 365
We have updated this blog with the most recent information. When this blog was originally published in 2019, Customer Voice was Microsoft Forms Pro. This blog reflects the changes to the Dynamics 365 and Power Platform universes. Any surveys that were created in...
