AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? Most organizations still measure customer service the same way they always have: case volume, response time, and SLA compliance. But there’s one question that’s always been harder...
For the past few years, Copilot has helped sellers work faster by drafting emails, summarizing records, and suggesting next steps. But with the latest innovations in Dynamics 365 Sales AI Agents, Microsoft is starting to change how selling actually gets done inside...
Microsoft’s Dynamics 365 2026 Release Wave 1 (rolling out April–September 2026) continues a clear shift we’ve been watching closely. AI is starting to show up more directly in day-to-day work inside Dynamics 365—especially for sales and customer service teams....
Microsoft Ignite 2025 delivered a clear message: AI is becoming more embedded in everyday work. Microsoft framed this as “the year work became agentic,” with a strong focus on AI agents, contextual intelligence, and more connected systems. The big theme at Microsoft...
At Microsoft Ignite 2025, the big theme was Frontier Firms—companies that put AI at the center of their operations to work smarter, move faster, and stay ahead. Microsoft announced new tools and features that make this possible. Frontier Firm AI Initiative at...
Qualifying leads takes time—and often, that time goes to waste when those leads don’t convert. To address this challenge, Microsoft introduced the Dynamics 365 Sales Qualification Agent, a powerful AI tool built into Dynamics 365 Sales. Currently, it’s available in...
