Nov 25, 2025 | Copilot, Copilot AI, Digital Transformation, enCloud9, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
Microsoft Ignite 2025 delivered a clear message: “The Year Work Became Agentic.” This year’s event focused on embedding AI agents, contextual intelligence, and integrated platforms into every layer of work. These innovations are designed to help organizations automate...
Nov 18, 2025 | Copilot AI, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
At Microsoft Ignite 2025, the big theme was Frontier Firms—companies that put AI at the center of their operations to work smarter, move faster, and stay ahead. Microsoft announced new tools and features that make this possible. Frontier Firm AI Initiative at...
Aug 18, 2025 | Copilot, Dynamics 365 Sales, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
Qualifying leads takes time—and often, that time goes to waste when those leads don’t convert. To address this challenge, Microsoft introduced the Dynamics 365 Sales Qualification Agent, a powerful AI tool built into Dynamics 365 Sales. Currently, it’s available in...
Aug 15, 2025 | Copilot, Dynamics 365 Customer Service, Dynamics 365 Optimization, enCloud9, enCloud9 Services, Implementation services, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates
The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer Service, with a clear focus on transforming support operations through AI-driven assistance and intelligent case management. This release is about more than just features—it’s about helping...
Aug 13, 2025 | Copilot, Dynamics 365 implementation, Dynamics 365 Optimization, Dynamics 365 Sales, enCloud9, enCloud9 Services, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
The Dynamics 365 Sales 2025 Release Wave 2 marks a major shift in how modern sales teams operate. This release focuses on enabling truly AI-powered selling through intelligent automation, guided processes, and tighter integration with Microsoft 365. With features like...
Apr 3, 2024 | Copilot, Dynamics 365 Sales, Microsoft Dynamics 365, New Features in Dynamics 365
Discover the latest in sales innovation! In this blog, we’ll unveil the newest advancements in Copilot and AI within Dynamics 365 Sales. From enhancing sales productivity to refining customer engagement and streamlining sales execution, these features are poised...
