The future of Microsoft Dynamics 365 is here, and it’s brimming with exciting updates and innovations that promise to transform the way businesses operate. The Release Wave 2 for Microsoft Dynamics 365, which commenced in October 2023 and will continue until March 2024, brings forth a wave of enhancements and capabilities that will empower organizations across various industries. Check out the deployment schedule here. In this blog post, we’ll take a closer look at some of the highlights of this wave, particularly in the Sales and Marketing domains.

What’s New in Microsoft Dynamics 365 Sales?

The Release Wave 2 for Dynamics 365 Sales brings several game-changing improvements to the sales process, designed to supercharge the productivity and efficiency of sales teams. Here’s a glimpse of what’s in store:

1. Leveraging GPT Technology through Co-pilot: Sales teams can now harness the power of GPT (Generative Pre-trained Transformer) technology via Co-pilot. This innovative addition allows for the generation of valuable suggestions, summaries, reminders, insights, and other types of content. Imagine having an AI-powered assistant that assists sales professionals throughout their daily tasks, providing real-time support and enhancing decision-making. To learn more about Sales Copilot, check out some of our recent blogs: How Sales Copilot Can Boost Your Productivity and Performance and Revolutionizing Sales Teams With Sales CoPilot.
2. Focus Time and SMS Chat: Sellers will experience greater efficiency and success with features like “Focus Time” that help them concentrate on critical tasks. Additionally, SMS chat capabilities facilitate faster communication and engagement with leads and customers.
3. Updated Processes and Tools: Dynamics 365 Sales introduces updated processes and tools that enable earlier and deeper engagement throughout the sales cycle. These enhancements empower sales professionals to build stronger relationships and drive conversions effectively.

For those eager to explore the new features and their release timeline, you can review the schedule for preview and general availability on the Microsoft Dynamics 365 Release Plan website.

For a comprehensive overview of the new features and updates in Dynamics 365 Sales, visit the dedicated Dynamics 365 Sales release plan.

What’s New in Microsoft Dynamics 365 Marketing?

The Release Wave 2 extends its impact to Dynamics 365 Marketing, introducing enhancements that streamline processes and enhance customer engagement. Here are the key areas of focus:

1. Copilot and AI Integration: Dynamics 365 Marketing takes a significant leap forward with the introduction of Copilot and the integration of artificial intelligence (AI). These innovations are set to revolutionize the marketing process by generating intelligent suggestions and insights that drive more effective marketing campaigns.
2. Aligning Marketing and Sales: This wave aims to further bridge the gap between marketing and sales activities. By promoting synergy between these two crucial functions, organizations can expect higher revenue and greater long-term relationship value with customers.
3. Real-Time Customer Engagement: Dynamics 365 Marketing enables organizations to create “key relationship anchors” through real-time customer engagement. This means fostering deeper connections with customers by understanding their needs and preferences and responding in real-time.

For a detailed look at the release schedule and availability of these features, you can visit the Microsoft Dynamics 365 Marketing Release Plan.

To explore the comprehensive description of all the exciting updates and features set to roll out soon in Dynamics 365 Marketing, navigate to the Dynamics 365 Marketing release plan.

The Microsoft Power Platform release plan for the 2023 release wave 2

The Microsoft Power Platform release plan for the 2023 release wave 2 is released in a separate document and announces the latest updates to customers as features are prepared for release. You can browse the release plan here online, view it in the Release planner, or download the document as a PDF file (updated monthly). The plan for 2023 release wave 2 covers new features for Power Platform releasing from October 2023 through March 2024.

In Conclusion

The Microsoft Dynamics 365 Release Wave 2 for 2023/2024 promises to be a game-changer for businesses. With a strong focus on improving Sales and Marketing processes, organizations can expect enhanced productivity, deeper customer engagement, and more efficient operations. Stay tuned for these exciting updates, and don’t miss the opportunity to leverage the power of Dynamics 365 to transform your business.

Contact enCloud9 today!

enCloud9 is your trusted partner in harnessing the full potential of Microsoft Dynamics 365. As one of the most recognized and respected Microsoft Solution Partners for Business Applications, our dedicated team of certified professionals is committed to helping small to medium-sized businesses optimize their customer interactions and drive sales growth. With a deep understanding of the Microsoft stack, we provide tailored solutions that align perfectly with your unique business needs.

Are you ready to unlock the power of Microsoft Dynamics 365 and take your business to new heights?

Contact us today to explore how enCloud9 can assist you in implementing these latest Dynamics 365 updates and help you achieve your business goals. Don’t miss out on this opportunity to revolutionize your operations and enhance your customer relationships. Get in touch with enCloud9 today!