AI Transforms Dynamics 365 Customer Service in 2025 Release Wave 2

AI Transforms Dynamics 365 Customer Service in 2025 Release Wave 2

The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer Service, with a clear focus on transforming support operations through AI-driven assistance and intelligent case management. This release is about more than just features—it’s about helping...
AI-Powered Selling Takes the Lead in Dynamics 365 Sales 2025 Release Wave 2

AI-Powered Selling Takes the Lead in Dynamics 365 Sales 2025 Release Wave 2

The Dynamics 365 Sales 2025 Release Wave 2 marks a major shift in how modern sales teams operate. This release focuses on enabling truly AI-powered selling through intelligent automation, guided processes, and tighter integration with Microsoft 365. With features like...