by Kristin Caniglia | Nov 11, 2021 | Customer service, Microsoft Dynamics 365, Webinars
Most of us have experienced the all to familiar situation of having to explain our problem over and over again to numerous support people. If only your issue was recorded the FIRST time you call so you weren’t stuck repeating the same thing. With Case Management in...
by Kristin Caniglia | Jan 6, 2021 | Dynamics 365 Fundamentals, Microsoft Teams, Webinars
What is Microsoft Teams Live Events? So, you’ve likely used Microsoft Teams for chat, messages, and meetings, but did you also know that you can also host webinars in Teams? Microsoft Teams Live Events are an extension of Teams meetings – enabling users to...
by Kristin Caniglia | Sep 8, 2020 | Customer service, Microsoft Dynamics 365, Webinars
August Webinar – Case Management in Dynamics 365 for Customer Service One area in which Dynamics 365 shines bright is in Case Management! Case Management in Dynamics 365 empowers employees to resolve cases quickly. Case Management not only provides efficiency...
by Kristin Caniglia | Jul 20, 2020 | Microsoft Dynamics 365, Webinars
July Webinar – Enhanced Filtering in Dynamics 365 Enhanced Filtering in Dynamics 365 makes the user experience easier than ever before! Enhanced filtering in Dynamics 365 simplifies the user experience. Brian Begley started enCloud9’s July webinar by...
by Kristin Caniglia | Jun 22, 2020 | Dynamics 365 Fundamentals, enCloud9, Webinars
June Webinar – Credit Card Processing With Dynamics 365 Get paid faster and sell more with credit card processing in Dynamics 365 Brian Begley started enCloud9’s June webinar by giving some information about enCloud9 as well as iSolutions. enCloud...
by Kristin Caniglia | May 18, 2020 | Dynamics 365 Fundamentals, enCloud9, Webinars
May Webinar – SMS Messaging in Dynamics 365 Why text your clients? Brian Begley of enCloud9 started the webinar by giving some reasons you need to text your customers, as well as giving some tips for effective SMS messages. He then gave a few scenarios in which...
