by Brian Begley | Jun 13, 2017 | Dynamics 365 CRM QuickTips, enCloud9, Microsoft Dynamics 365, Microsoft Dynamics CRM
One of the most common questions we face when working with new clients implementing Dynamics 365 is -“What is a Lead?” The next question then is always – then” what is an Opportunity.” and then the final question is – “Well,...
by Brian Begley | Jun 6, 2017 | Dynamics 365 CRM QuickTips, enCloud9, Microsoft Dynamics 365, Microsoft Dynamics CRM
What is a Dynamics 365 CRM administrator? Before you can think about whether your business needs a CRM administrator, the role of a CRM administrator needs to be defined. Basically, a CRM administrator is responsible for bridging the gap between a company’s CRM...
by Kristin Caniglia | Jun 5, 2017 | Business Challenges and Solutions, Customer service, Microsoft Dynamics CRM
Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You’ll be surprised that the answer isn’t that a company’s pricing is too high or their product insufficient. According to...
by Brian Begley | May 9, 2017 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service? It seems like a simple thing or common sense, but it is something you really have to work at. You can have the best service or product...
