Aug 15, 2025 | Copilot, Dynamics 365 Customer Service, Dynamics 365 Optimization, enCloud9, enCloud9 Services, Implementation services, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates
The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer Service, with a clear focus on transforming support operations through AI-driven assistance and intelligent case management. This release is about more than just features—it’s about helping...
Aug 13, 2025 | Copilot, Dynamics 365 implementation, Dynamics 365 Optimization, Dynamics 365 Sales, enCloud9, enCloud9 Services, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
The Dynamics 365 Sales 2025 Release Wave 2 marks a major shift in how modern sales teams operate. This release focuses on enabling truly AI-powered selling through intelligent automation, guided processes, and tighter integration with Microsoft 365. With features like...
Jun 20, 2025 | Copilot, Dynamics 365 CRM QuickTips, Dynamics 365 Optimization, Dynamics 365 Sales, Microsoft Dynamics 365, Microsoft Office 365, Power Platform
If your team feels out of sync, you’re not alone. Many businesses face the same issue—systems that don’t connect, data scattered across apps, and processes that break down between departments. This creates confusion, delays, and lost opportunities. Dynamics 365 is the...
Apr 3, 2024 | Copilot, Dynamics 365 Sales, Microsoft Dynamics 365, New Features in Dynamics 365
Discover the latest in sales innovation! In this blog, we’ll unveil the newest advancements in Copilot and AI within Dynamics 365 Sales. From enhancing sales productivity to refining customer engagement and streamlining sales execution, these features are poised...
Jun 11, 2021 | Microsoft Office 365, Microsoft Teams
Microsoft is continually improving Teams – in their continual battle to beat Zoom in the video conferencing space. Previously, Microsoft enabled users to utilize Teams for webinars using “Live Events. ” But the addition of Teams Pro in early May will make the...
Apr 2, 2020 | Dynamics 365 Add-Ons, Microsoft Dynamics 365, News and Updates, Outlook
Microsoft Announces Deprecation of the Dynamics 365 Outlook Com Add-in We all knew sooner or later this was coming. Recently, Microsoft announced the deprecation of the Dynamics365 Outlook Com Add-in. Customers should make the move prior to October 1, 2020. Microsoft...
