Dec 10, 2025 | Copilot AI, enCloud9, Microsoft 365 Copilot, Microsoft Dynamics 365, News and Updates
At enCloud9, we’re always on the lookout for tools that help our clients work smarter, collaborate better, and innovate faster. The latest Microsoft 365 Copilot update delivers just that, with five standout features that we think every modern business should know...
Nov 25, 2025 | Copilot, Copilot AI, Digital Transformation, enCloud9, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
Microsoft Ignite 2025 delivered a clear message: “The Year Work Became Agentic.” This year’s event focused on embedding AI agents, contextual intelligence, and integrated platforms into every layer of work. These innovations are designed to help organizations automate...
Nov 18, 2025 | Copilot AI, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
At Microsoft Ignite 2025, the big theme was Frontier Firms—companies that put AI at the center of their operations to work smarter, move faster, and stay ahead. Microsoft announced new tools and features that make this possible. Frontier Firm AI Initiative at...
Nov 5, 2025 | News and Updates, Power Platform
Microsoft 365 Copilot is evolving fast, and its newest capabilities bring app creation and automation right into your everyday workspace. With the recent introduction of the App Builder and Workflow Agents at the Power Platform Community Conference, users can now...
Aug 18, 2025 | Copilot, Dynamics 365 Sales, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates, Sales Copilot
Qualifying leads takes time—and often, that time goes to waste when those leads don’t convert. To address this challenge, Microsoft introduced the Dynamics 365 Sales Qualification Agent, a powerful AI tool built into Dynamics 365 Sales. Currently, it’s available in...
Aug 15, 2025 | Copilot, Dynamics 365 Customer Service, Dynamics 365 Optimization, enCloud9, enCloud9 Services, Implementation services, Microsoft Dynamics 365, New Features in Dynamics 365, News and Updates
The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer Service, with a clear focus on transforming support operations through AI-driven assistance and intelligent case management. This release is about more than just features—it’s about helping...
