by Kristin Caniglia | Nov 17, 2021 | Customer service, Dynamics 365 Customer Service
What is Dynamics 365 Customer Service Dynamics 365 Customer Service is a full suite of capabilities to ensure your business can deliver the best customer service experience possible to customers. Dynamics 365 Customer Service enables you to know your customers so that...
by Kristin Caniglia | Nov 11, 2021 | Customer service, Dynamics 365 Customer Service
Dynamics 365 shines bright with Case Management! At the heart of Dynamics 365 Customer Service is the agent experience. The key to improving customer satisfaction in service delivery is providing agents with the tools they need to provide customers with excellent...