Oct 31, 2024 | Customer Voice, Microsoft Dynamics 365
The 2024 Release Wave 2 for Dynamics 365 Customer Service introduces several key updates designed to improve both agent efficiency and customer experience. These updates focus on streamlining workflows, enhancing communication, and leveraging AI-driven insights to...
Oct 28, 2024 | Dynamics 365 Sales, Microsoft Dynamics 365
AI scoring is key to helping sales teams prioritize the right leads and opportunities for growth. By leveraging artificial intelligence and machine learning, Dynamics 365 Sales delivers AI-powered lead and opportunity scoring that enables smarter, data-driven...
Oct 23, 2024 | Dynamics 365 Sales, Microsoft Dynamics 365, Sales Copilot
Microsoft’s 2024 Release Wave 2 for Dynamics 365 Sales brings a host of enhancements and new capabilities designed to streamline the sales process, improve the seller experience, and leverage AI to boost productivity. This release focuses on providing sales...
Oct 12, 2024 | Microsoft Dynamics 365
To achieve sustainable growth and stay competitive, businesses need a solid understanding of customer behavior and preferences. Data analytics is a key tool for this, and Microsoft Dynamics 365 provides a strong platform to help set informed CRM goals. In this...
Oct 5, 2024 | enCloud9 Services, Microsoft Dynamics 365
Adaptability and scalability are key to business growth. With Dynamics 365 customization, companies can tailor the platform to fit their changing needs. In this post, we’ll show how scalable solutions in Dynamics 365 help businesses succeed in a fast-changing world....
Sep 17, 2024 | Microsoft Dynamics 365
Running a small or medium-sized business (SMB) comes with its fair share of challenges. Luckily, Microsoft Dynamics 365 offers a flexible toolkit to help address these common issues. In this blog, we’ll cover the most frequent pain points SMBs face and show how...
Kristin Caniglia
