by Kristin Caniglia | Nov 17, 2021 | Customer service, Dynamics 365 Customer Service, Dynamics 365 Fundamentals
What is Dynamics 365 Customer Service Dynamics 365 Customer Service is a full suite of capabilities to ensure your business can deliver the best customer service experience possible to customers. Dynamics 365 Customer Service enables you to know your customers so that...
by Kristin Caniglia | Nov 15, 2021 | Business Challenges and Solutions, Customer service, Microsoft Dynamics 365
Understanding your customer and where they are at in the customer buying journey allows you to make the best possible decisions on how to proceed with an opportunity or lead. It also ensures that your marketing strategy addresses each stage which in turn leads to a...
by Kristin Caniglia | Nov 11, 2021 | Customer service, Dynamics 365 Customer Service, Dynamics 365 Fundamentals
Dynamics 365 shines bright with Case Management! At the heart of Dynamics 365 Customer Service is the agent experience. The key to improving customer satisfaction in service delivery is providing agents with the tools they need to provide customers with excellent...
by Kristin Caniglia | Nov 11, 2021 | Customer service, Microsoft Dynamics 365, Webinars
Most of us have experienced the all to familiar situation of having to explain our problem over and over again to numerous support people. If only your issue was recorded the FIRST time you call so you weren’t stuck repeating the same thing. With Case Management in...
by Kristin Caniglia | Nov 5, 2021 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You’ll be surprised that the answer isn’t that a company’s pricing is too high or their product insufficient. According to Hubspot...
