Spring Renewal: Revitalizing Stale Leads with Dynamics 365 Insights

by | Mar 18, 2024 | Microsoft Dynamics 365


In sales and marketing, we often say, “Out with the old, in with the new.” But what about those old leads that haven’t become customers yet? With spring coming around and everything feeling fresh and new, it’s the perfect time to take another look at those forgotten opportunities and give them a boost. By using Dynamics 365 Sales Insights businesses can dig up valuable insights to get those stale leads interested again.

Understanding Dormant Leads

Before delving into strategies for re-engagement, it’s crucial to understand why leads go dormant in the first place. There could be various reasons behind this, ranging from a lack of follow-up to shifting priorities on the lead’s end. Perhaps they weren’t ready to commit when initially approached, or they encountered budget constraints. Regardless of the cause, these leads represent untapped potential that businesses can’t afford to ignore.

Once you have a better understanding of why leads have gone dormant, you can tailor your re-engagement efforts to address their specific concerns and interests. This might involve:

  • offering additional information or resources to address their needs
  • providing incentives to encourage them to reconsider
  • simply reaching out with a friendly reminder of your product or service’s value proposition.

Understanding dormant leads is crucial for businesses aiming to re-engage them effectively. These leads have shown interest but become inactive due to reasons like timing, budget constraints, or changing needs. Analyzing CRM data, segmenting leads, gathering feedback, and monitoring competitors can provide insights into why leads go dormant. Tailoring re-engagement efforts based on these insights can involve offering additional resources, incentives, or reminders of the product’s value proposition.

There are many articles and videos based on the idea of bringing dormant leads back to life, and they all boil down to one thing: getting to know the lead and making a real connection with them.

Selling to customers today is about building and maintaining relationships. Relationships are built by knowing your customers, what is important to them, and responding to them with the right communication at the right time. Dynamics 365 Sales Insights enables salespeople to build stronger relationships with their customers and prospects, take actions based on insights, and close more deals faster. enCloud9 has written extensively on the importance of building relationships with your prospects and customers. Visit our blog to learn 8 Ways Dynamics 365 Helps Build Customer Relationships. Also learn how to Optimize Personalized Engagement with Dynamics 365 and more.

Why is it important to revive your dormant leads?

For business owners and marketers, understanding the significance of reactivating dormant leads is crucial. This specific group has previously expressed interest in your products or services but hasn’t engaged with your brand recently. Neglecting these leads means missing out on potential revenue, making it imperative to find ways to bring them back into the fold. Here are a few reasons why reactivating your dormant leads should be a priority:

  1. Cost-effectiveness: Reviving dormant leads can often be more cost-effective than acquiring new ones. Since you’ve already invested resources in attracting these leads to your database, it’s wise to capitalize on that investment rather than starting from scratch.
  2. Higher conversion rates: Dormant leads have already demonstrated interest in your offerings, making them more likely to convert compared to cold leads. By reactivating them with targeted messaging and enticing offers, you can significantly improve conversion rates.
  3. Enhanced brand awareness: Re-engaging dormant leads keeps your brand top of mind and reinforces the value you provide. Even if they don’t convert immediately, they may still spread the word about your brand, leading to increased brand awareness and potential referrals.

In summary, revitalizing your dormant leads offers numerous benefits, including cost-effective marketing, improved conversion rates, and heightened brand awareness. Now, let’s delve into the best strategies for effectively reactivating your dormant leads.

In today’s digitally-driven business landscape, one-size-fits-all approaches are a thing of the past. To truly stand out and connect with customers, personalization is key. Enter Dynamics 365 Sales Insights—a game-changer in the realm of customer engagement. Uncover ways to enhance your customer interactions using Dynamics 365 CRM, ensuring repeat business and elevated satisfaction levels.

Harnessing Dynamics 365 Sales Insights

CRM systems serve as invaluable repositories of customer data, capturing every interaction and touchpoint along the buyer’s journey. Leveraging this data effectively can provide profound insights into lead behavior, preferences, and pain points. By analyzing past interactions, businesses can identify patterns and trends that shed light on why certain leads went dormant.

Microsoft Sales CoPilot can be instrumental in reviving dormant leads by utilizing its array of features designed to leverage CRM insights and facilitate personalized outreach. Here’s how it can be used effectively:

  1. Data Analysis: Sales CoPilot allows users to analyze CRM data to understand the behavior and preferences of dormant leads. By examining past interactions, purchase history, and engagement patterns, sales teams can gain insights into why leads went dormant and tailor their re-engagement strategies accordingly.
  2. Segmentation: The platform enables users to segment dormant leads based on various criteria such as industry, company size, or past interactions. This segmentation allows for targeted outreach efforts, ensuring that re-engagement strategies are tailored to the specific needs of each segment.
  3. Personalized Outreach: Sales CoPilot provides tools for creating personalized outreach messages that resonate with dormant leads. Users can craft customized email campaigns, social media outreach, and even personalized video messages to reconnect with leads on a personal level.
  4. Automation: Sales CoPilot offers automation features that streamline the re-engagement process. Users can set up automated workflows to send follow-up emails, schedule reminders for sales calls, or trigger notifications when dormant leads show signs of re-engagement.
  5. Predictive Analytics: One of the key features of Sales CoPilot is its predictive analytics capabilities. The platform can analyze historical data and behavior patterns to predict which dormant leads are most likely to respond positively to re-engagement efforts, allowing sales teams to prioritize their outreach efforts effectively.

By leveraging these features, Microsoft Sales CoPilot empowers sales teams to effectively revive dormant leads and move them through the sales funnel towards conversion.


How personalization affects buying behavior

Personalization | Buying behavior | leads | enCloud9

Personalization goes beyond simply addressing leads by their first name in an email. It involves understanding their challenges, aspirations, and motivations, and tailoring communications accordingly. For example, if a lead has previously expressed interest in a particular product feature, highlight how that feature can solve their specific pain point. Microsoft Sales CoPilot proves highly beneficial in this scenario, offering the ability to spotlight particular product attributes that alleviate a lead’s pain points.

A real life scenario:

Imagine that a software sales representative, Sarah, is using Microsoft Sales CoPilot to manage her leads. One lead, John, had previously expressed interest in a feature during a previous conversation a couple months ago: automated data import, which could address his company’s manual data entry struggles. Using Microsoft Sales CoPilot, Sarah accesses John’s lead profile and reviews the notes from their previous conversation. She notes down John’s pain point regarding manual data entry and his interest in the software’s automated data import feature. Sarah sends John a personalized email through Sales CoPilot, highlighting how this feature can solve his pain point. John responds positively, leading to a demo and eventual conversion.

Thanks to Microsoft Sales CoPilot, Sarah was able to leverage Dynamics 365 Sales insights to personalize her outreach to John, highlight a specific product feature that addressed his pain point, and ultimately move him closer to conversion.

Personalized email campaigns

Emails continue to stand out as one of the most powerful means of connecting with dormant leads. Employing a personalized email campaign is instrumental in conveying to these leads that their business is still valued. By customizing your emails, you create a sense of individual attention, reiterating the significance of your products or services to them. Generic, one-size-fits-all communications are unlikely to resonate with leads who have already shown interest but haven’t yet converted.

Effective messaging is clear, concise, and focused on the benefits rather than the features of a product or service. Instead of bombarding leads with technical jargon or generic sales pitches, speak to the outcomes they can expect to achieve by choosing your solution. Use language that resonates with their industry, role, and pain points, demonstrating an understanding of their unique challenges. By leveraging Dynamics 365 Sales insights, businesses can craft messages that address the unique needs, pain points, and preferences of each lead.

Moving Leads Through the Sales Funnel

Moving leads through the sales funnel requires a strategic and holistic approach that involves nurturing leads with relevant content and offers, tailored communication, ongoing engagement, lead scoring and qualification, and continuous tracking and measurement. By utilizing the following  best practices, businesses can effectively re-engage dormant leads and guide them towards conversion:

Strategic Approach: Reviving dormant leads is just the first step in the journey towards conversion. Once re-engaged, it’s essential to have a clear strategy in place for guiding leads through the various stages of the sales funnel. This involves understanding the typical buyer’s journey for your industry and aligning your re-engagement efforts accordingly. For example, leads may need different types of content or messaging depending on whether they’re in the awareness, consideration, or decision stage of the funnel.

Nurturing Leads: Nurturing leads involves providing them with valuable content and resources that address their needs and pain points at each stage of their journey. This could include educational blog posts, case studies, whitepapers, webinars, or product demos. The goal is to build trust and credibility with leads over time, positioning your business as a trusted advisor and solution provider.

Tailored Content and Offers: One-size-fits-all content and offers are unlikely to resonate with leads who have already shown interest but haven’t yet converted. Instead, businesses should tailor their content and offers to the specific needs and preferences of each lead. This might involve segmenting leads based on factors such as industry, company size, or past interactions and delivering personalized content and offers that address their unique challenges.

Ongoing Communication: Consistent communication is key to keeping leads engaged and moving them through the sales funnel. This could involve regular email newsletters, social media updates, or even personalized outreach from sales representatives. The goal is to stay top-of-mind with leads and provide them with valuable information and resources that keep them moving towards conversion.

Lead Scoring and Qualification: Not all leads are created equal, and it’s essential to prioritize your efforts on leads with the highest likelihood of conversion. Lead scoring and qualification can help businesses identify which leads are most engaged and ready to move forward in the buying process. By focusing on these high-quality leads, businesses can maximize their conversion rates and ROI.

Tracking and Measurement: Finally, tracking and measuring the effectiveness of re-engagement efforts is essential for optimizing performance and refining strategies over time. Key metrics to monitor include open rates, click-through rates, conversion rates, and overall ROI. By analyzing these metrics, businesses can identify what’s working well and where there’s room for improvement, allowing them to continually refine their approach and drive better results.

Leads can flow in from various sources, including advertising, repeat business, referrals, and organic search. Learn ten surefire strategies to boost your lead generation efforts here.

We’ve also written an article about supercharging your sales pipeline with lead management in Dynamics 365. Discover additional valuable Dynamics 365 insights on our blog!


Reviving Dormant Leads with Dynamics 365 Sales Features

In Dynamics 365 Sales, several features can be leveraged to revive dormant leads:

  1. Activity Tracking: Dynamics 365 Sales allows users to track all activities related to leads, including emails, calls, meetings, and tasks. By reviewing past interactions, sales teams can identify dormant leads and plan targeted re-engagement strategies.
  2. Lead Scoring: Lead scoring in Dynamics 365 Sales enables users to prioritize leads based on their level of engagement and likelihood to convert. By assigning scores to leads based on criteria such as email opens, website visits, and interactions with marketing materials, sales teams can focus their efforts on leads with the highest potential for conversion.
  3. Workflow Automation: Dynamics 365 Sales offers workflow automation capabilities that streamline the process of re-engaging dormant leads. Users can set up automated workflows to send follow-up emails, schedule reminders for sales calls, or assign tasks to team members based on predefined criteria.
  4. Email Marketing: Dynamics 365 Sales integrates with Microsoft Dynamics 365 Marketing, allowing users to create and send targeted email campaigns to dormant leads. By segmenting leads based on criteria such as industry, location, or past interactions, sales teams can deliver personalized content that resonates with each lead.
  5. Social Engagement: Dynamics 365 Sales includes social engagement features that enable users to monitor and engage with leads on social media platforms such as LinkedIn and Twitter. By tracking social media activity and engaging with leads in real-time, sales teams can stay top-of-mind and re-ignite interest among dormant leads.
  6. Predictive Analytics: Dynamics 365 Sales leverages predictive analytics to identify patterns and trends in lead behavior, helping sales teams predict which dormant leads are most likely to convert. By analyzing historical data and behavior patterns, sales teams can prioritize their re-engagement efforts and focus on leads with the highest potential for conversion.

By leveraging these features in Dynamics 365 Sales, sales teams can effectively revive dormant leads and move them through the sales funnel towards conversion.


As the seasons change and spring breathes new life into the world, it’s the perfect time for businesses to breathe new life into their dormant leads. By harnessing the power of Dynamics 365 Sales Insights and employing targeted re-engagement strategies, businesses can revitalize stalled opportunities and move leads through the sales funnel towards conversion. Personalized outreach and tailored messaging are key ingredients in this process, demonstrating to leads that their needs and preferences are understood and valued. So, as you tidy up your garden and welcome the freshness of spring, don’t forget to also tend to your leads and nurture them towards blooming into loyal customers.

Maximize Your Sales Success with EnCloud9’s Dynamics 365 Sales Expertise

If you find yourself needing assistance with any of these strategies or features within Dynamics 365 Sales, EnCloud9 is here to help. Our team of experienced professionals specializes in maximizing the potential of Dynamics 365 Sales to drive growth and success for businesses like yours. Whether you require guidance in implementing personalized outreach campaigns, optimizing workflow automation, or leveraging predictive analytics, we have the expertise to support your needs. Don’t let dormant leads remain untapped potential—reach out to EnCloud9 today and let us help you unlock new opportunities for growth and revenue.