by Brian Begley | May 11, 2017 | Business Intelligence, Microsoft, Microsoft Dynamics 365
Last week’s Business Forward event initiated the next stage of the continuing evolution of Dynamics 365. A major focus of the day was technology that drives digital transformation and transforming your industry and the way you do business. Microsoft CEO, Satya...
by Brian Begley | Dec 9, 2016 | Business Intelligence, Microsoft Dynamics 365, Social Media
With Tuesday’s approval by the EU of the $26B purchase of LinkedIn, Microsoft can finally get down to revealing its plans for the massive data held by the Social Media giant. In an article on mspoweruser.com, eight integration scenarios were revealed, and we...
by Kristin Caniglia | Oct 17, 2016 | Business Intelligence, Microsoft Dynamics 365, Microsoft Dynamics CRM
This is part 1 of a multipart series on the best new features of Dynamics 365, announced last week at CRM UG Summit in Tampa. We will be publishing several articles over the next few weeks on what to expect as we get closer to the anticipated release date of November...
by Brian Begley | Apr 13, 2016 | Business Intelligence, Customer service, Customer Voice, Microsoft Dynamics CRM, Microsoft Forms Pro
This article was written about Voice of the Customer, a component of Dynamics 365 that was replaced with Customer Voice. Click here for a recent blog post about Customer Voice. Your business isn’t a game show, but surveys are vital as a barometer of how...
by Brian Begley | Apr 12, 2016 | Business Intelligence, Microsoft Dynamics CRM
There are many great ways to use Insights from within Dynamics CRM, but with it being April, I feel it’s the time to do a little spring cleaning. If you have a system filled with leads and contacts that you have not engaged with in months or perhaps even years,...
