enCloud9’s Power Platform Blog

Focused on helping you to get the most out of your Dynamics 365 with ideas and tips on sales, marketing and customer service.

Dynamics 365 CE | enCloud9

5 Hidden Gems in Dynamics 365 Customer Engagement That Strengthen Relationships Every Day

Strong Dynamics 365 customer engagement doesn’t come from big gestures — it’s built through the small, consistent interactions that make customers feel valued and understood. While businesses often focus on ...
Microsoft 365 Copilot | Terminology | enCloud9

Speak AI Fluently: A Complete Guide to Understanding Microsoft 365 Copilot Terminology

Need help with Microsoft 365 Copilot or licensing?If you are sorting out Copilot terms, evaluating licenses, or planning a rollout, enCloud9 can help you move from confusion to a clear ...
Dynamics 365 Sales | enCloud9

Why Top Sales Reps Are Raving About Dynamics 365 Sales

Need help with Dynamics 365 Sales?Whether you are improving your pipeline, automating follow-ups, or rolling out Copilot for Sales, enCloud9 can help you sell faster and forecast with confidence. Talk ...
AI-Driven Dynamics Personalization | enCloud9

AI-Driven Dynamics 365 Personalization

Dynamics 365 Personalization in Modern Marketing Marketing today is about creating meaningful, personalized experiences—not generic campaigns. Research shows that 71% of consumers expect personalized interactions, and businesses that deliver achieve ...
Dynamics 365 Copilot | enCloud9

Dynamics 365 Copilot: How AI Is Transforming CRM and Boosting Productivity

Artificial Intelligence is no longer a buzzword—it’s a business necessity. Microsoft’s Dynamics 365 Copilot brings AI in CRM directly into your workflows, helping teams work smarter, not harder. From drafting ...
New Microsoft 365 Copilot Features | enCloud9

Top 5 New Microsoft 365 Copilot Features

At enCloud9, we’re always on the lookout for tools that help our clients work smarter, collaborate better, and innovate faster. The latest Microsoft 365 Copilot update delivers just that, with ...
Microsoft Ignite 2025 | Work IQ | enCloud9

Work IQ in Action: Real-World Use Cases for Smarter Productivity

Why Work IQ Matters for Modern Businesses At Microsoft Ignite 2025, Work IQ was revealed as a cornerstone of Microsoft’s agentic vision—a breakthrough in how AI understands and adapts to ...
Microsoft Ignite 2025 Highlights | enCloud9

Microsoft Ignite 2025 Highlights – enCloud9’s Top 5 Picks

Microsoft Ignite 2025 delivered a clear message: “The Year Work Became Agentic.” This year’s event focused on embedding AI agents, contextual intelligence, and integrated platforms into every layer of work ...
Microsoft Ignite 2025 | Frontier Firms

Microsoft Ignite 2025: AI Agents, Copilot, and the Rise of Frontier Firms

At Microsoft Ignite 2025, the big theme was Frontier Firms—companies that put AI at the center of their operations to work smarter, move faster, and stay ahead. Microsoft announced new ...