From Challenge to Triumph: Tension’s Dynamics 365 Transformation

by | Nov 27, 2023

Client Overview: Tension, a prominent leader in envelope and packaging solutions, operates globally from its headquarters in Kansas City, Missouri. As a privately held company, Tension has grown to become the second largest envelope producer in the United States. They specialize in designing and manufacturing billions of envelopes each year, serving clients in billing, finance, and direct marketing.

The Challenge: Tension faced significant challenges with their prior Dynamics 365 deployment partner, leading them to seek the expertise of enCloud9. This decision was influenced by a recommendation from their data analytics partner. enCloud9 was enlisted to take over and revitalize the stagnant Dynamics 365 Sales project.

Our Solution: enCloud9’s seasoned consultants adopted a holistic strategy to reinvigorate Tension’s Dynamics 365 environment. This involved the seamless integration of the system with the company’s data warehouse, facilitating streamlined management of client orders and budgets. Furthermore, enCloud9’s experts took charge of completing updates to the Sales Hub while delivering essential training to empower a subject matter expert (SME) in handling user queries, making minor customizations, and facilitating knowledge transfer to other team members.

Results Achieved: The collaboration with enCloud9 proved pivotal in overcoming the challenges that had plagued Tension for an extended period. Remarkably, a project that had been dormant for some time was successfully brought to life within a mere three-month timeframe.

Conclusion: enCloud9’s ongoing partnership with Tension Envelope extends beyond project deployment, offering continuous support and consultation for the integration of Dynamics 365 into the client’s data ecosystem. This success story underscores the critical importance of selecting the right deployment partner and investing in comprehensive training.

At enCloud9, our experienced team of professional consultants remains dedicated to your success throughout our partnership. We don’t simply move on to new projects and leave you with inexperienced staff. From selection to licensing, implementation, and ongoing support, enCloud9 tailors its approach to meet your business’s unique needs. We ensure your Dynamics 365 solution remains up-to-date and operates seamlessly, fostering lasting success for your organization.


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