Jasco Modernizes Operations With Dynamics 365 Sales and Customer Service

by | Oct 30, 2023

Client Overview: With a rich history spanning over six decades, Jasco Inc. has been a stalwart presence in the world of chromatography and molecular spectroscopy since its inception in 1958. Their steadfast dedication to serving global manufacturers and research laboratories has established them as a trusted and innovative force in the industry.

The Challenge: Jasco faced a formidable challenge—a woefully outdated On-Premises Dynamics 365 system that was severely impeding their digital operations. In an industry characterized by rapid advancements, this issue demanded urgent attention. Recognizing the need for a dynamic solution, Jasco’s Head of Sales embarked on a quest for a partner to propel their digital capabilities into the 21st century. This quest led him to enCloud9, a beacon of hope in the digital realm.

Our Solution: In a bold strategic move to reinvigorate their digital landscape, Jasco chose to harness the expertise of enCloud9’s seasoned professionals. What followed was a symphony of collaboration, with enCloud9’s development team and Jasco’s dedicated professionals harmonizing their efforts. Together, they embarked on an ambitious journey to revamp every facet of Jasco’s operations. This holistic endeavor involved seamlessly integrating Dynamics 365 Sales and Customer Service, and embracing cutting-edge tools like ClickDimensions Marketing and Business Central.

Results Achieved: Jasco’s transformation was nothing short of remarkable, achieved in an astonishingly brief 3-4 month timeframe. EnCloud9’s mastery and dedication breathed new life into Jasco’s digital infrastructure. The success was so profound that Jasco chose to extend their partnership, recognizing the immense value it brought to their operations. Looking forward, the focus now shifts to the next phase of enhancement, aimed at fortifying their Customer Service capabilities. This includes streamlining return authorizations and crafting a state-of-the-art client service portal to elevate the customer experience to new heights.

Conclusion: This success story stands as a testament to the incredible power of technology and collaboration. Jasco Inc. not only embraces the future but firmly holds its position as an industry leader in chromatography and molecular spectroscopy. Through their partnership with enCloud9 and the integration of Dynamics 365 Sales, Jasco is poised to continue pushing the boundaries of excellence and innovation. For deeper insights and a closer look at Jasco’s journey with Dynamics 365 Sales, please don’t hesitate to reach out to us.

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