Riordan, Lewis, and Haden have used Dynamics CRM for over five years to keep in touch with its partners throughout the world. As part of a migration from on-premises CRM to Dynamics 365, hosted by Microsoft, RLH decided to focus on the mobile features available to end-users. enCloud9 customized the Dynamics 365 mobile app to surface the most important information needed while on the road or stepping into that important meeting. Meeting notes and follow-ups can be quickly created and accessed by all users. Mobile access to Dynamics 365 has increased end-user engagement and given management better information about its employee’s activities.