Des Moines-based Aureon had a problem faced by many organizations. Several years ago, they implemented Dynamics CRM without consulting with a professional firm. As a result, the CRM did not meet their complex requirements and suffered from disuse and unreliability. Aureon engaged with enCloud9 to perform a systems audit and process review. Using the information collected, enCloud9 developed a staged CRM improvement plan and worked with Aureon to implement the changes to rescue a failed CRM. For the first time, Aureon and its employees can rely on Dynamics CRM to provide timely information to manage relationships with its clients.