Des Moines-based Aureon had a problem faced by many organizations. Several years ago, they implemented Dynamics CRM without consulting with a professional firm. As a result, the CRM did not meet their complex requirements and suffered from disuse and unreliability. Aureon engaged with enCloud9 to perform a systems audit and process review. Using the information collected, enCloud9 developed a staged CRM improvement plan and worked with Aureon to implement the changes to rescue a failed CRM. For the first time, Aureon and its employees can rely on Dynamics CRM to provide timely information to manage relationships with its clients.
enCloud9 helps Professional Employer Organization (PEO) rescue a failed CRM
