2025 Dynamics 365 Pricing and Licensing | enCloud9

A Practical Guide to 2025 Dynamics 365 Pricing and Licensing

June 18, 2025 | By Brian Begley | Category: Microsoft Dynamics 365, News and Updates, Power Platform

Dynamics 365 licensing can get complicated quickly—especially when you’re trying to match licenses to how your team actually works. Dynamics 365 offers a lot of flexibility, but licensing is often where teams run into confusion or end up overpaying. Here we break it down step by step so you can choose the right license with confidence. Visit our Power Platform and Dynamics 365 Pricing page (updated for 2025).

Here’s how the licensing structure works and where most teams run into issues.

Understanding Dynamics 365 Licensing in 2025

In 2019, Microsoft retired its old “Plan 1 vs Plan 2” model and moved to a Base + Attach model, which gives more flexibility—but also creates confusion if you’re not familiar with how it works.

What Is a Base License? Your base license is the main app a user needs—like Sales or Customer Service.

What Is an Attach License? Attach licenses are discounted add-ons. If a user already is licensed for Sales Enterprise but needs Customer Service functionality for their job, you can add Customer Service at a lower cost instead of buying another full license

Example:

Sales Enterprise (Base): $105/user/month
Customer Service Enterprise (Attach): $20/user/month
Total: $125/month for two full apps

Want a full breakdown of 2025 Dynamics 365 pricing? Visit our updated pricing page for the latest license costs, comparisons, and money-saving tips.

2025 Dynamics 365 Pricing Updates (Effective April & October 2025)

Note: Prices increased ~5% in April 2025 and again for Business Central on October 1, 2025. Device licenses and storage limits have also been updated.

Choosing the Right License for Your Business

In most cases, licensing decisions come down to how your team actually works day to day—not just what tools are available.

Sales Teams – For sales teams, most users start with Sales Enterprise and only add additional apps if their role actually requires it.

Service Teams – Service teams usually rely on Customer Service as their base, especially if they’re working primarily with cases and queues.

Note- One of the easiest ways to reduce costs is using Team Member licenses ($8/user/month) for users who only need limited access (such as

Not sure which license your team needs? enCloud9 will help you evaluate your roles, usage, and goals—so you only pay for what you truly need. Schedule a free consultation →

How to Buy Licenses

You can purchase licenses:

Through Microsoft’s Cloud Solution Providers (CSPs) like enCloud9
Via the Microsoft 365 admin centerLicensing can be purchased monthly or annually, with annual plans typically being more cost-effective. Many of our clients go with annual plans because of the lower overall cost.

Frequently Asked Questions about 2025 Dynamics 365 Pricing and Licensing

Can I use two base licenses for one user? No. Each user can only have one base license. Additional apps must be attached.

What’s the difference between Enterprise and Professional licenses? Enterprise licenses include advanced features like forecasting, analytics, and automation. Professional licenses are more basic, but also less expensive.

enCloud9: Your Dynamics 365 Licensing Expert

Licensing decisions can have a bigger impact than most teams expect—especially if you’re paying for functionality that isn’t being used. This is where enCloud9 helps. We look at how your team actually works and map that to the right licensing setup so you’re not overspending or overcomplicating things.

If you’re not sure whether your current licensing makes sense, we can take a quick look and walk you through it. Contact the enCloud9 team to schedule a licensing review. Already licensed but unsure if you’re optimized? Let enCloud9 audit your current Dynamics 365 licenses and identify opportunities to cut costs or increase value. Request your license review

Explore our Dynamics 365 Services →