Dynamics 365 Blog

Focused on helping you to get the most out of your Dynamics 365 with ideas and tips on sales, marketing and customer service.

Navigating the customer service Hub | encloud9

Navigate the Customer Service Hub in Dynamics 365

What is Dynamics 365 Customer Service Dynamics 365 Customer Service is a full suite of capabilities to ensure your business can deliver the best customer service experience possible to customers.
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Customer Buying Journey | Dynamics 365 | enCloud9

How Dynamics 365 Helps Throughout the Customer Buying Journey

Understanding your customer and where they are at in the customer buying journey allows you to make the best possible decisions on how to proceed with an opportunity or lead. 
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Dynamics 365 customer service basics | enCloud9

Learn Dynamics 365 Customer Service Basics

Dynamics 365 shines bright with Case Management!  At the heart of Dynamics 365 Customer Service is the agent experience. The key to improving customer satisfaction in service delivery is providing
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Case Management in Dynamics 365 | enCloud9

Provide Seamless Customer Service With Case Management in Dynamics 365

Most of us have experienced the all to familiar situation of having to explain our problem over and over again to numerous support people. If only your issue was recorded the
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great customer service | enCloud9

12 Simple Strategies for Great Customer Service

Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service?  It seems like a simple thing or common sense,
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Customer Service | Dynamics 365 | enCloud9

Don’t Fall into the Bad Customer Service Trap – 10 Things to Avoid

Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You'll be surprised that the answer isn't that a
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About ClickDimensions | enCloud9

Everything You Ever Wanted To Know About ClickDimensions

What is ClickDimensions? ClickDimensions is a complete marketing automation solution built exclusively for Dynamics 365 CE - designed to bring together sales and marketing to generate bigger business wins. Among
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email statistics with ClickDimensions | enCloud9

Email Marketing part 3 – Email Statistics With ClickDimensions

In our third and final blog of our email marketing series, we focus on interpreting the email statistics provided by ClickDimensions. Part one of our email marketing series covered creating
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emails with ClickDimensions | enCloud9

Email Marketing part 2 – Sending Emails With ClickDimensions

In part one of this blog email marketing series, we covered creating email templates. In this blog, you will learn how easy sending emails with ClickDimensions is. Using marketing lists,
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