Dynamics 365 Blog

What is Dynamics 365 Customer Service Dynamics 365 Customer Service is a full suite of capabilities to ensure your business can deliver the best customer service experience possible to customers.
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Understanding your customer and where they are at in the customer buying journey allows you to make the best possible decisions on how to proceed with an opportunity or lead. 
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Dynamics 365 shines bright with Case Management!  At the heart of Dynamics 365 Customer Service is the agent experience. The key to improving customer satisfaction in service delivery is providing
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Most of us have experienced the all to familiar situation of having to explain our problem over and over again to numerous support people. If only your issue was recorded the
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Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service?  It seems like a simple thing or common sense,
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Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You'll be surprised that the answer isn't that a
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What is ClickDimensions? ClickDimensions is a complete marketing automation solution built exclusively for Dynamics 365 CE - designed to bring together sales and marketing to generate bigger business wins. Among
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In our third and final blog of our email marketing series, we focus on interpreting the email statistics provided by ClickDimensions. Part one of our email marketing series covered creating
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In part one of this blog email marketing series, we covered creating email templates. In this blog, you will learn how easy sending emails with ClickDimensions is. Using marketing lists,
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