by Brian Begley | Nov 5, 2021 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service? It seems like a simple thing or common sense, but it is something you really have to work at. You can have the best product out there,...
by Brian Begley | Jul 5, 2021 | Digital Skills, Digital Transformation, Dynamics 365 app for Outlook, Dynamics 365 Fundamentals, Sales Hub
I was looking out on the Microsoft Community site the other day and a question was asked about training docs for Dynamics 365 Sales. I put together the following outline and over the next few moths I plan on expanding to a fully annotated document with links to videos...
by Brian Begley | Jun 30, 2021 | Dynamics 365 Fundamentals, Power Apps, Power Automate, Power Platform
June 30- Every Microsoft Partner knows the importance of the date. June 30th is Microsoft’s fiscal year end, signaling a lot of last minute closed deals and expiration of promotional pricing. Well, this year Microsoft surprised the Power Platform community by...
by Brian Begley | Jun 9, 2021 | ClickDimensions, Common Data Service, Dynamics 365 Fundamentals
ClickDimensions users may have noticed a pop up warning over the past few days: This ominous message is a warning that has effects for not just ClickDimensions, but any applications that integrate with Dynamics 365 using a combination user id and password. Clicking...
by Brian Begley | Jun 7, 2021 | Common Data Service, Microsoft Power Platform, Power Apps, Power Automate, Power BI, Power Platform
When creating documentation for prospects and clients – either to illustrate a process or create a training document, high quality images are key to transmitting a clear message. Usually we scrounge through Bing or Google image search for our documentation, but...
