Dynamics 365 for Field Service

With Dynamics 365 for Field Service,empower your employees to deliver proactive, seamless, end-to-end service that will increase customer satisfaction.

 

 

 

Continue to Innovate With Proactive Service

Built-in intelligence enables you to resolve service issues before they occur. This proactive approach allows you to reduce operational costs and deliver positive experiences to your clients.

Key Features

Multichannel communication

Engage with customers on their terms- when they want and how they want!

Mobile Apps

Service Technicians have everything they need at their fingertips when they need it, such as work orders, customer contact info, scheduling info, and more.

Preventative Maintenance

Predictive work orders can be automatically generated to ensure equipment is working properly all the time.

Customer Billing

A completed work order can easily be turned into an invoice for customer billing.

Schedule board and dispatch

Scheduling becomes a breeze with the simple drag and drop schedule board.

Resource Management

allows the best technician to be matched to a work order based on proximity, availability, and level of skill.

Built-in intelligence

Built-in intelligence allows a potential issue to be detected and resolved by a technician before there ever is an issue.

Mobile Inventory

Not only is warehouse inventory tracked, but mobile inventory as well.

Dynamics 365 for Customer Service Resources


Everything you need in one powerful suite of tools

Feature-rich Dynamics 365
SALES
Dynamics 365 CE for Sales helps your sales team close deals faster using lead and opportunity management, activity tracking, and an easy to use mobile app.
SERVICE
Dynamics 365 Customer Service App is a full-featured solution that includes Case Management, Entitlements, and Knowledgebase articles to keep your customers engaged and enthusiastic.
MARKETING
Dynamics 365 for Marketing and ClickDimensions combine to power your marketing team's ability to engage with prospects and customers.
FIELD SERVICE
Dynamics 365 for Marketing and ClickDimensions combine to power your marketing team's ability to engage with prospects and customers.
PROJECT SERVICE
Dynamics 365 for Marketing and ClickDimensions combine to power your marketing team's ability to engage with prospects and customers.