by Kristin Caniglia | Jan 12, 2022 | Dynamics 365 Sales, Dynamics 365 Sales Insights, Microsoft Dynamics 365, sales
Selling to customers today is about building and maintaining relationships. Relationships are built by knowing your customers, what is important to them, and responding to them with the right communication at the right time. Dynamics 365 Sales Insights enables...
by Kristin Caniglia | Jan 5, 2022 | Microsoft Dynamics 365
Salespeople engage with many customers every day. Salespeople are responsible for qualifying leads, nurturing opportunities, and acting effectively in a timely manner. In addition, they are expected to operate according to the processes recommended for their...
by Kristin Caniglia | Nov 15, 2021 | Business Challenges and Solutions, Customer service, Microsoft Dynamics 365
Understanding your customer and where they are at in the customer buying journey allows you to make the best possible decisions on how to proceed with an opportunity or lead. It also ensures that your marketing strategy addresses each stage which in turn leads to a...
by Kristin Caniglia | Nov 11, 2021 | Customer service, Microsoft Dynamics 365, Webinars
Most of us have experienced the all to familiar situation of having to explain our problem over and over again to numerous support people. If only your issue was recorded the FIRST time you call so you weren’t stuck repeating the same thing. With Case Management in...
by Brian Begley | Nov 5, 2021 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service? It seems like a simple thing or common sense, but it is something you really have to work at. You can have the best product out there,...
by Kristin Caniglia | Nov 5, 2021 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You’ll be surprised that the answer isn’t that a company’s pricing is too high or their product insufficient. According to Hubspot...
