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Using the Dynamics 365 Support Portal is Easy!

by | Jul 21, 2020 | Microsoft Dynamics 365

Using the Dynamics 365 Support Portal is Easy!

by Jul 21, 2020Microsoft Dynamics 365

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Take the burden of Dynamics 365 support off your shoulders Let's face it, with all of your other job responsibilities, keeping Dynamics 365 under control has fallen down your list of priorities. You know that supporting your users and taking advantage of the latest updates is the best way to keep your team engaged with Dynamics 365. But where will you find the time? Let Dynamics365support team from enCloud9 take ownership of your Dynamics 365. We will manage your Dynamics 365 professionally it as if it were our own. Our job is to ensure that your users have the best experience as well as a CRM system that meets their needs and business processes. With a fresh perspective and experience across different industries, we craft unique Dynamics 365 solutions with your team to help your business grow. Our support team is ready to help you reach the next level of growth for your business. Dynamics 365 Sales, Customer Service, Marketing, and Field Service ClickDimensions Marketing Automation Business Central Forms Pro Power Apps Power Automate The ﷟HYPERLINK "https://www.dynamics365support.com/"Dynamics365support.com team offers professional ﷟HYPERLINK "https://www.dynamics365support.com/support-options/"support options and development services tailored to your needs for Microsoft's Power Platform including: Our affordable plans let you maintain a solid Dynamics 365 system - with a predictable monthly cost. All support plans are competitively priced and include system monitoring to prevent problems before they occur. To get started, contact our Sales team today at sales@encloud9.com. Registering Your Support Account in the portal After finalizing your support package, you will then receive an email invitation to our portal with a link to register your account. You will click on Click here to redeem.
You will then be directed to a registration page where you will enter your registration information and change your password. Untitled picture, A screenshot of a cell phone Description automatically generated After clicking Click to redeem, you will then be directed to a sign up page. Here, you must enter the invitation code and then click on register to redeem the invitation. Untitled picture, A screenshot of a social media post Description automatically generated Untitled picture, A screenshot of a social media post Description automatically generated Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings

Once you have registered your email and changed your password, you must confirm your email.

Untitled picture, A close up of a logo Description automatically generated Untitled picture, A screenshot of a cell phone Description automatically generated After receiving an email confirmation, you must click the Complete Registration link. Untitled picture, A screenshot of a social media post Description automatically generated Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings Ink Drawings

You will then be directed to a profile page where you can update any information. Select Update.

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How to Use the Dynamics 365 Support Portal Once You are Registered There are a number of things you can do once you are registered in the portal. Some of the things you can do are open a new case, view a current case, or add comments and include attachments. How to open a new case Navigate to My Support. Untitled picture, A close up of a mans face Description automatically generated A page will open allowing you to open a new case. Click on the orange button in the bottom right corner. Untitled picture, A screenshot of a social media post Description automatically generated Fill in the Case details and then click the submit button at the bottom. It is encouraged to attach screen captures of the Case details. Untitled picture, A screenshot of a social media post Description automatically generated
Untitled picture, A screenshot of a social media post Description automatically generated Untitled picture, A screenshot of a cell phone Description automatically generated After clicking submit, the case will now be displayed. Viewing a case Navigate back to My Support. Untitled picture, A close up of a mans face Description automatically generated The case will be displayed. Untitled picture, A screenshot of a social media post Description automatically generated To open the case, click on the case number. The case details will now be displayed. Untitled picture, A screenshot of a cell phone Description automatically generated
Untitled picture, A screenshot of a cell phone Description automatically generated If you wish, you may add a comment or include an attachment to the case by clicking on the blue Add Comment button. Untitled picture, A screenshot of a cell phone Description automatically generated > Untitled picture, A screenshot of a cell phone Description automatically generated
Untitled picture, A screenshot of a cell phone Description automatically generated Untitled picture, A screenshot of a cell phone Description automatically generated Support users from Dynamics365support.com will send comments to the Portal for you to review. You simply respond by adding a comment and clicking on the Add Comment button. Untitled picture, A screenshot of a cell phone Description automatically generated In Conclusion There you have it! Look how easy it is to use the Dynamics365support.com support portal. One of the many benefits to working with ﷟HYPERLINK "www.encloud9.com"enCloud9 and ﷟HYPERLINK "www.dynamics365support.com"Dynamics365support.com.
enCloud9 has one of the most experienced Microsoft Dynamics 365 teams in the US. From pre-sales to project management, and user support, we will respond quickly with our expertise to answer your questions. Our history dates back to 2009, but our experience dates back even longer. Our consultants have been advising companies for over thirty years to give them the tools to achieve their goals. Our experience leads to your success. We use our unique approach to help small and medium-sized businesses lower their costs and boost productivity through . To start working with us, ﷟HYPERLINK "https://www.encloud9.com/contact-us"contact us today. ﷟HYPERLINK "https://www.dynamics365support.com/support-options/"View Dynamics365support.coms support options to choose the one that is right for you.

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