Professional services from enCloud9 are all about increasing the power of Dynamics 365 and creating value. Our services support the full Dynamics 365 Customer Engagement Platform, as well as MS Office 365 and ClickDimensions Marketing Automation. From selection to licensing to implementation and go live, we guide you every step of the way.Once you are live, enCloud9’s Dynamics 365 Management Services support your users and keep your system up to date and running smoothly.
Dynamics 365 Implementation
When you are looking for a comprehensive sales, customer support, and marketing system that gets beyond the basics you’ll be well served by engaging with enCloud9. We are one of the most experienced Dynamics 365 implementation partners in the field. We will work with you and your team to analyze your requirements, uncover your business processes, and develop a Dynamics 365 implementation project plan that delivers a complete solution your problems.
Our skillset includes all facets of Dynamics 365 customization and configuration:
- Needs Analysis
- Interface Customization
- Business Analytics and Intelligence
- Report Development
- Workflow and Business Process Integration
- Integration with other applications
- Customer facing portals
enCloud9 Accelerators for Dynamics 365
What is an accelerator? Accelerators are fixed priced, prepackaged yet customizable Dynamics 365 implementations designed to get you up and running on Dynamics 365 in approximately seven days. We have used our experience with small to mid-sized businesses to create these easy to deploy tools for sales and customer service teams. All of our Accelerator packages include:
- Dynamics 365 User Setup
- Custom Dashboards
- Account, Contact and Lead import
- A focused set of customizations for your team to quickly start using Dynamics 365
- End User Training on Best Practices
- Access to a growing family of Dynamics 365 training videos
Our Accelerator packages are featured on Microsoft’s AppSource, and have been proven over and over to help small businesses achieve CRM success!
Explore our family of Accelerators by clicking on the images below:
Dynamics 365 Rescue and Repair
Have you inherited a dysfunctional Dynamics CRM system and know that it is capable of so much more? Well, enCloud9 has worked with dozens of companies that face the same predicament. We can take your Dynamics 365 system and work with your team to align it with your goals. some of our recent Rescue and Repair projects have included:
- Migrating from Dynamics CRM 2011 to cloud based Dynamics 365
- Resolving chronic data duplication issues
- Optimizing forms and views for more efficient data entry and analysis
- Integrating Business Processes with Dynamics sales entities
- Integrating Dynamics 365 with customer portals and ERP
When your Dynamics 365 doesn’t seem to be meeting your needs, you might think the best step is the scrap Dynamics 365 and start over. Before you look at other solutions, think about a CRM Rescue and Repair. It might be all you need are a few adjustments. In our blog titled 13 Signs That Your CRM Sucks, we’ve compiled a list of some of the worst problems that we’ve fixed for our clients. To determine if your CRM is in need of a rescue or repair, visit our blog.
Marketing Automation with ClickDimensions
ClickDimensions is the highest rated Add-On for Dynamics 365 and with good reason. This complete Marketing Automation Solution tightly integrates with Dynamics 365. YOur Marketing team will be able to do all of their work within the same CRM application as the sales team.
Features of ClickDimensions include:
- Email Campaigns and Templates
- Campaign Automation
- Web Analytics
- Event Management
- SMS Marketing
- And More
Dynamics 365 Support Services
Once your Dynamics 365 system is up and running, you need a qualified administrator to keep it humming along. enCloud9 can manage your Dynamics 365 with a proven set of tools. Or we can train you own administration team for you. Our services include
- Managed Dynamics 365 help desk
- Duplicate Data Analysis
- Workflow and Process Reviews
- Regular client meetings to ensure that Dynamics 365 is running smoothly
- Monthly updates on System performance
- All for a low fixed monthly investment
Licensing your Dynamics 365 solution can be confusing, and purchasing the wrong license for your users can cost you more than $1000 per person per year! With several potential licensing options, from Team Members to Plan 1, you can be certain that we can analyze your user’s job responsibilities and Dynamics 365 needs and come up with recommendations to optimize licensing. You can even purchase your licenses through enCloud9 with monthly and annual payment plans. We even have a monthly support plan that can be included in your monthly service costs.
Contact us today and find out how much money you could save every month!
I'm Ready To Get Started!
We want to help you to achieve your goals. But you need to contact us first. enCloud9 can help you to determine your licensing needs, develop and execute an implementation, and provide long-term support. Contact us to learn more about the services we offer.