HubSpot Service Hub
Use HubSpot’s Service Hub to track tickets, automate tasks, and build relationships.Support Smarter with HubSpot Service Hub
HubSpot Service Hub makes it easier for your team to manage customer requests, respond quickly, and provide personalized support. From ticketing to automation to shared inboxes, everything works together to streamline your service process.
Designed to help you keep up with customer expectations, Service Hub brings faster response times and stronger connections at scale.
Looking to level up your support? Let’s connect.
HubSpot Service Hub Features
Help Desk & Ticketing
Track, prioritize, and resolve customer issues quickly using a centralized ticketing system that boosts team efficiency.
Shared Inbox
Unify emails, chats, and social messages in one place so your team can collaborate and respond to customers faster.
Live Chat & Bots
Engage site visitors in real time or use bots to handle FAQs, deflect tickets, and deliver instant support 24/7.
Knowledge Base
Build a searchable library of help articles and FAQs that empowers customers to solve issues on their own.
Customer Feedback Surveys
Gather NPS, CSAT, and CES feedback automatically to measure satisfaction and improve service quality.
Customer Portal
Give customers visibility into ticket history and status through a secure, branded self-service portal.
Service Automation
Use workflows to automate ticket routing, alerts, escalations, and follow-ups—saving time and reducing delays.
SLAs & Ticket Routing
Set clear response and resolution times and route tickets by priority, agent load, or topic to meet SLAs.
Reporting & Dashboards
Monitor ticket volume, time-to-close, and agent performance to identify trends and optimize service delivery.
Conversation Intelligence
Record and transcribe support calls to spot coaching opportunities, track sentiment, and drive better outcomes.
Explore More HubSpot Solutions
Explore the full capabilities on the HubSpot Service Hub page to see how it can elevate your entire customer experience.