by Brian Begley | Nov 5, 2021 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service? It seems like a simple thing or common sense, but it is something you really have to work at. You can have the best product out there,...
by Kristin Caniglia | Nov 5, 2021 | Customer service, Microsoft Dynamics 365, Microsoft Dynamics CRM
Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You’ll be surprised that the answer isn’t that a company’s pricing is too high or their product insufficient. According to Hubspot...
by Kristin Caniglia | Sep 8, 2020 | Customer service, Microsoft Dynamics 365, Webinars
August Webinar – Case Management in Dynamics 365 for Customer Service One area in which Dynamics 365 shines bright is in Case Management! Case Management in Dynamics 365 empowers employees to resolve cases quickly. Case Management not only provides efficiency...
by Kristin Caniglia | Aug 13, 2019 | Customer service, Digital Transformation, Microsoft Dynamics 365
Enhanced Timeline Features Power Improvement to Dynamics 365 Customer Service Microsoft is releasing a new set of improvements to Dynamics 365 Customer Service that will advance digital transformation. Early access to this release wave October update began in early...