Clients always need some support - your Dynamic support team will exceed expectations!
Dynamics Support teams have all the information they need at their fingertips. With innovative tools like the interactive service hub, they can see real-time service and support dashboards.
Imagine walking into the office viewing an organized list of new support requests on your screen. Support requests can be initiated through phone calls, email, web forms or even social media like Twitter and Facebook. Dashboards and automated case routing rules ensure that support teams are notified of the latest support requests. Responders can prioritize them based on severity of the issue, importance of the client relationship, and skill set of responders. All in real-time! That's what responsiveness looks like. Responsiveness increases client value and ultimately, your bottom line.