In this training video, the focus is on the new features available specifically in the Service module in Dynamics CRM, including

  • Channel Engagement Framework
  • Improvements to Entitlements
  • Parature Integration Improvements

The video is approximately 50 minutes long.

[youtube https://www.youtube.com/watch?v=9lYVbTiUSfE&w=420&h=315]

 

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