Hello and welcome to the enCloud9 Friday 5 for this week.  The Friday 5 is a curated collection of articles related to Dynamics 365 that you may have missed from some of the best writers in the blogosphere. Enjoy! n for you this week.

1 – The Top 10 Hosk Dynamics CRM blog posts for 2016

Here is a list of the most viewed blog posts in 2016 from Ben Hosking, of KPMG Crimsonwing in Birmingham. Hosk’s Dynamic Blog is dedicated to using and developing Microsoft Dynamics CRM.  It also keeps up to date with new tools and CRM industry information, as well as offering some great tips and ideas.

2 – Tip #810: Using Fiddler with Xrm Tooling

Sometimes it’s very useful to see what requests are flying forth and back between your code and Dynamics 365. The tool of trade is, of course, Fiddler. Fiddler allows https traffic analysis by using man-in-the-middle interception using self-signed certificates.  Read here to learn more.

3 – CRM for Dynamics 365 Top 10 New Features

Along with new branding, the fall release of CRM for Dynamics 365 included many updates. Most are available for both Online and On-Premises, although some – for now – are Online only. Here is a list of a few  of Power Objects favorites new features.

4 – Microsoft’s next generation of Talent Engagement applications –

In this article at mspoweruser.com Pradeep speculates on Microsoft’s plan for adding more features to support Human Capital Management (HCM). Employee Self Service allows employees to update personal information, while Manager Self Service allows managers to view and request changes to their fellow employees information. He also discusses how  Microsoft can take advantage of its purchase of LinkedIn and Lydia to offer training portals for employees.

5 – Looking for new ways to grow your existing customer relationships?

In this increasingly competitive market, you need something that sets you apart from others in your field.  There are literally hundreds of people out there doing exactly what you are doing. Most CRMs focus on “managing the opportunity” within the sales process, but most do not have a focus on “growing the relationship.”  Growing the relationship and providing outstanding customer service is the key to standing here. The focus of this article by Mike Moran, of Affiliated CRM, is to highlight how a business-aligned CRM solution, such as Dynamics 365,  can provide new ways to grow existing customer relationships.

 

As always, thanks for reading our Friday 5 and enjoy your weekend! We will be back next week with more great stories.

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