Good morning and welcome October!
This week, Microsoft announced plenty of impressive things, from game-changing announcements about artificial intelligence to new avenues for business transformation. Read some of the highlights the Official Microsoft Blog.
Office 365 Delve Analytics has been renamed to My Analytics and added a slew of new feature including the ability to analyze work habits including response times for emails to important contacts both inside and outside the organization, the ability to share analytics with other users within the organization to view analytics as a group and finally to help prioritize the time you spend with your contacts and fellow employees. Read more and watch a video which expands on this awesome new feature at MsPowerUser.
One of the biggest news this year in the Microsoft sphere was the announcement of Microsoft Dynamics 365 at the Worldwide Partner Conference in Toronto. This CRM and ERP Cloud-based service offers a variety of apps designed to manage specific business functions. In order to help Partners get ready for the launch of this new solution, Microsoft is organizing a Dynamics 365 Readiness Blitz this October. For information of the topics that will be covered and registration info, visit the Microsoft Community Blog.
Dynamics 365 – How Partners will Succeed Post-CRM. So- “CRM” is not a thing anymore. With all of the new Dynamics 365 “stuff” that is coming, the initials C-R-M are gone. In his article, Steve Mordue ,of Forceworks, gives his opinion on the name change. He states that, in his opinion, the good news is that it was an overused acronym that frankly carried a lot of negative baggage and was a poor description of even the prior product. The bad news is that none of your customers will know what the heck Dynamics 365 is. That, my friends, will be your challenge- to tell people of all the capabilities of Dynamics 365. Read Steve Mordue’s blog here.
New features in Office 365 help users work smarter. Microsoft is going big on features powered by machine learning in its productivity services, with the announcement of a handful of updates to Office 365 on Monday. At its Ignite conference , the company revealed a set of new functionalities for Word, Outlook, PowerPoint, Excel and Sway. Read the article at PC World.
Microsoft’s Office 365 group does it…again! They have been “pumping out updates like there’s no tomorrow all year.” Here’s yet another great update.! Microsoft unveils New Office 365 App Launcher UI. The new Office 365 App Launcher will provide improved customization options. It will debut later this month.
With so many providers doing almost the same thing as you are, you need to do something that sets you apart from the rest. Your customer service experience has to be superior and distinct. How do customers remember you and how do your build a solid reputation? By providing the best customer service you can and Microsoft Dynamics CRM from enCloud9 can help you accomplish that. Read more about how field services in Dynamics CRM can help you.
Recently, SharePoint has announced the removal of code-based sandbox solutions in SharePoint Online. As a result, the CRM SharePoint list control will stop working on November 30, 2016. To learn more, check out this CRM Tip of the Day.