Good morning and welcome to our Friday 5. The Friday 5 is a curated list of some of the best articles written throughout the week on Dynamics 365. Our goal is to keep you informed on the latest news, information, and happenings in the Dynamics 365 blogosphere.

1- Microsoft Dynamics 365 wins 2017 Customer Magazine Product of the Year Award

As Microsoft continues to innovate and focus on digital transformation, Dynamics 365 as been recognized by TMC with a 2017 Product of the Year Award.  TMC is a global integrated media company and publisher of Customer magazine. To read the article click here.

2- GDPR & What This Means for CRM and Microsoft Dynamics 365 Users

The new General Data Protection Regulation (GDPR) is one of the most significant changes to European Union (EU) privacy law in a couple decades to bring this in line with current technologies. GBDR was first adopted in 2016, along with a 2 year transition period to give organizations time to bring themselves into compliance.  Preact CRM shares with us some general information about GDPR, along with Microsoft’s 5 step plan to begin the journey to compliance.

3- Building Up Your Customer Value with Microsoft Dynamics CRM

At the core of building a successful business is relationship building. Jim Bertler, of Logan Consulting, shares with us some ideas on how Microsoft Dynamics 365 CRM can help with this. Microsoft Dynamics 365 CRM allows you a 360 view of your clients and helps you to provide exceptional customer service.

4- Alerts using MS Flow and Dynamics 365 for Financials

Microsoft Flow lets you create automated workflows between your favorite apps and services to get notifications synchronize files, collect data, and much more. Mannan Aftab shares the steps to take in order to make a flow to send an email notification when customer credit limit is raised above 100,000 in Dynamics365 for Financials.

5- Getting Started with Word Templates in Dynamics 365 CRM

Mariam Florio shows us how to add a field to a form in Microsoft Dynamics 365 CRM in just 4 minutes!

We hope you enjoyed reading and you go away feeling more informed or have learned something you can implement immediately.  enCloud9 helps small to medium sized businesses with solutions to increase their sales and marketing ROI and provide better customer service by using Microsoft software. Is your CRM not as productive as you had wished?  Are you looking to upgrade to Dynamics 365?  Contact us today.  We’d love to hear from you and discuss how we can help! We can be contacted at our webform or 844-264-0729.