What is a CRM?
A CRM is a customer relationship management tool that various companies use to manage and analyze customer interactions and data. Actually, CRM is the fastest growing type of business software used. The goal of a CRM is to improve business relationships with customers, help business to improve customer service, and drive sales. To read more about CRM, click here.
Why should I use a CRM?
Are you tired of unreliable reporting and inefficient processes? Do you want a tool that will allow you to efficiently manage customer relations, improve your marketing, and boost your sales? If your answer to any of the above questions was yes, then a CRM could help you. To read more about the benefits of a CRM, read our blog entry, titled Six reasons you need a CRM and why Microsoft Dynamics is the right choice for you!
Is CRM only for big businesses?
Absolutely not! An effective CRM can benefit any sized business. Basically, if you have customers and sell a product or service, a CRM can help. CRM software started out at the enterprise level, but is now widely used by many small to medium sized businesses. For almost ten years, enCloud9 has helped its clients to increase sales and improve customer satisfaction by using Microsoft Dynamics CRM. Dynamics CRM captures your organization’s emails, phone calls, and other significant interactions with clients and prospective clients. This data helps to develop stronger bonds with customers as well as the ability to spot trends in sales, marketing, and customer service. Bigger businesses have always had the edge over their smaller competitors when it comes to delivering customer satisfaction. Microsoft Dynamics CRM levels the playing field, offering an enterprise level sales, customer service, and marketing suite that is competitively priced for any sized business.
What businesses use CRM?
As stated earlier, basically any business that has customers and sells services or products can benefit from using CRM. Businesses that have sales, marketing, and billing teams use CRM. Businesses that create quotes and send invoices use CRM. Any business that wants to increase their productivity and provide better customer service use CRM. According to Rieva Lesonsky of GrowBiz Media, retailers are the #1 use of CRM software, as it allows them to track purchasing and behaviors over time. enCloud9 has implemented CRM in a wide variety of vertical markets. Some of the most common vertical markets include accounting firms, financial services, construction, and professional consulting firms. To read our blogs on the some of the different vertical markets that can benefit from using a CRM click here. Every client has unique needs and processes, and enCloud9 builds custom solutions that meet your unique needs. For example, at enCloud9, we have customized Dynamics 365 to not only manage our sales, marketing, and customer service, but we have added functionality to successfully manage our client engagements from beginning to end. But it’s not only for-profit businesses that use CRM; non-profits organizations can benefit from using a CRM as well. To learn more about how non-profits can benefit from Dynamics 365, read our blog entry on this topic.
How can a CRM help my business?
As you can see, there are numerous reasons that a business would choose to use a CRM. If you are ready to make your business more productive and to begin on a digital transformation, maybe it’s time to look at Dynamics 365. Read our blog entry on getting starting with Dynamics 365 to learn about how this can help you.
How can we help?
enCloud9 has one of the most experienced Microsoft Dynamics CRM teams in the US. From pre-sales to project management, and user support, we will respond quickly with our expertise to answer your questions. Our history dates back to 2009, but our experience dates back even longer. Our consultants have been advising companies for almost thirty years to give them the tools to achieve their goals. Our experience leads to your success. We use our unique approach to help small and medium-sized businesses lower their costs and boost productivity through Microsoft’s powerful range of cloud-based software.We can be contacted at our webform or call us today at 402-235-8540.